We want to ensure that you are 100% happy with your purchase.
- If you have technical or sales questions, please do not hesitate to contact us
- If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.
Our policy offers a full refund within 14 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request. Please submit your refund request via this form and put “Refund Request” in the subject line. Due to the nature of the digital product, we may request that you fill out an affidavit (a document under oath) stating that you will no longer use the materials and will owe money damages if you do.
We will submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 10 business days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
Disputes
Should you open a dispute, instead of asking for a refund, we will keep 50% of the disputed amount while we gather evidence for our submission of the refund.
Why do we state we keep 50% if a dispute is open instead of a direct refund request?
If you open a dispute with your bank, PayPal or Stripe, we’ll have to do extra work to gather evidence that payment processors require to close disputes.
Also, payment processors charge a dispute fee. So, we would issue a refund and pay an additional fee, which would put us in the negative. So, please do not hesitate to contact us first if you have any issues with your products. You can email us at support@howtostartabusinesslegally.com.